EHR/EHP Infrastructure Manager

Location: Tulsa, Oklahoma
Date Posted: 05-30-2018
Direct-Hire - $120K DOE

Job Summary:

The Manager of EHR/ERP Technical Support is responsible for the technical planning, coordination, and operations of Epic, SAP and their ancillary systems in regards to the systems' infrastructure components including server, backup and storage area network platforms. Manages a team of programmer analysts, database administrators, network server and Unix administrators. Identifies issues and appropriate course of action to resolve per established service level agreements. Researches and oversees implementation of new technologies. Manages the direction of services according to the strategic goals of the organization as they apply to EHR/ERP Operations.
Essential Functions and Responsibilities:

  1. Manage day-to-day IT operations of the Epic and SAP infrastructure environments and support staff including work assignments, deliverables, objectives
  2. Oversees the design, approval and implementation of technical projects within the Epic or SAP infrastructure environment including disaster recovery planning and testing.
  3. Manages IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  4. Review, coordinate and establish vendor and consultant contracts and service agreements.
  5. Benchmarks, analyzes and makes recommendations for the improvement and growth of Epic/SAP infrastructure.
  6. Develop or assist in the development of capital and operational budgets for the Epic and SAP technical environments.

Bachelor's degree in a related discipline strongly preferred.

Knowledge, Skills and Abilities:

Highly developed interpersonal and communication skills.

Working knowledge and proficiencies with computer-based products and technologies, including data networks, servers, storage area networks, database administration, data backup systems, and related hardware and software.

Excellent analytical and troubleshooting skills to locate and solve problems.

Ability to effectively supervise, mentor/coach and motivate a diverse staff.

Knowledge of technology trends, best practices and industry standards.

Knowledge of IT change control management.

Ability to develop or assist in development of capital and operational budgets.

Demonstrated skill in leading and guiding individuals and teams and creating a culture of trust and collaboration.

Demonstrated skill in creative problem solving, adaptive thinking and making connections.

Ability to organize, prioritize and manage multiple projects simultaneously.

Ability to manage and negotiate conflicts.

Ability to communicate effectively with all organizational levels, both verbally and in writing.

Ability to make complex technology issues understandable to others.

Independent judgment in making decisions from many diversified alternatives.

Number of people supervised: (9).

Prepares and gives performance evaluations.

Works directly with patients and/or customers.

Works with internal customers via telephone or face to face interaction.

Works with external customers via telephone or face to face interaction.

Works with other healthcare professionals and staff.

Works frequently with individuals at Director level or above.
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